PureSteel Co (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights.
Information We Collect
When you place an order, we collect your name, email address, shipping and billing address, and phone number (optional). We do not collect or store your full payment card details — these are handled directly by our payment processors, WooPayments (Stripe) and Afterpay.
How We Use Your Information
We use your information to process and fulfil your order, communicate with you about your purchase, and respond to customer service enquiries. We do not sell your personal information to third parties.
Third Parties We Work With
- Australia Post — to deliver your order
- WooPayments / Stripe and Afterpay — to process payments securely
- Our website hosting provider — to store order and account data
Cookies
We use essential cookies to keep your cart and checkout working correctly. You can manage your cookie preferences at any time using the cookie banner on our site.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us via our Contact page.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
Contact form enquiries
When you submit our contact form, we collect the name, email address, optional order number and message you provide. We use this information only to respond to your enquiry and manage any related customer service request.
Contact enquiries are stored securely in our website administration area with access restricted to authorised administrators. We retain them only for as long as reasonably necessary for customer service, administrative and legal purposes. You may ask us to access or delete your enquiry using the contact form.
Marketing email subscriptions
If you expressly subscribe to PureSteel Co emails, we collect the email address and optional first name you provide, the page where you subscribed, the date of consent and the consent wording in effect at that time. We send a confirmation email before activating the subscription. We use this information to send occasional toddler mealtime guides and product updates.
Every marketing email identifies PureSteel Co and includes an unsubscribe link. You may withdraw consent at any time without logging in or providing additional information. After an unsubscribe request, we stop marketing emails and retain only the minimal record needed to honour the request and demonstrate compliance.